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Completed Lean Projects
Project | Department | Description | Results | City Cost Savings |
---|---|---|---|---|
Codification | City Clerk | Codification: Created standard procedures for new or revised ordinances; provided current electronic code resource. | 1 Central Electronic Source; 61 Codebooks Eliminated; tracking system implemented for existing Code books. | N/A |
Building Permit | Community Development | Building permit application process improvement. | N/A | N/A |
Site Plan Closeout | Community Development | Construction closeout: Reduced steps for customers to close out projects. | Reduced documents from 7 to 1, payments from 6 to 1 and processing from 7 to 3 days. | N/A |
Street Naming and Addressing | Community Development | Revise the City’s street naming and addressing standards to be consistent with the United States Postal Service (USPS). | Eliminated wasted time from 23 hours to 0. | 23 hours to 0 |
Fire Vehicle Maintenance | Fire | Fire vehicle maintenance and repair: Reduced time to completion. | Reduced maintenance from 400 to 200 hours, savings of $9,000 annually. | N/A |
Electronic Records | Fire | Electronic records: Reducing need for paper records. | Implemented digital records. | N/A |
Field Report Submission | Police | Field report submission: Improved quality of reporting to State Attorney’s office. | Improved prosecution rate. | N/A |
Parking Citations | Police | Parking citations and associated issues: Establishing procedures for collecting fines. | Improved process by reducing paperwork and collection of fines time. | N/A |
Fleet Utilization | Public Works | Fleet Utilization Process. | N/A | $9,131 |
Fleet Purchase Process | Public Works | Fleet purchase process: Streamlined process. | Reduced purchasing errors 94%; one year savings of $5,009. | N/A |
Tracking Resident Calls | Public Works | Tracking resident calls: Created centralized tracking to improve service. | Improved service to residents. | N/A |
Citizen Emergency Calls | Public Works | Citizen emergency calls: Ensuring that calls are acted on in a timely manner. | August 2015 to July 2016 Customer response time reduced 1,481.75 hours. Time reduction gained primarily from weekend call outs that typically wait until Monday. | N/A |
Solid Waste Dumpster Utilization | Public Works | Solid Waste Dumpster Utilization Process. | N/A | |
NPDES Reporting Process | Public Works | Reduce the amount of time the NPDES reporting process takes. | Through a thorough review of all the processes involved in the National Pollutant Discharge Elimination System (NPDES) reporting process it was found that a simple updating of the tracking tools used throughout the year resulted in a decrease in the total process time from 8 weeks to less than one week. | N/A |
Payroll Processing | Support Services | Payroll processing: Completed Direct Deposit and Employee Self-Serve. | Reduced required paperwork, improved information to employees. | N/A |
Derelict Vessel Removal | Support Services | Derelict Vessel Removal: Create a process for derelict vessel removal to assist the county while following strict state statutes. | Completed new process and will continue to make improvements as needed. | N/A |
Incident Review Board | Support Services | Accident Review Board: Reinstating Board and extending to all accidents. | Improved oversight. | N/A |
Information Release | Support Services | Creation of Information Releases Process: Establishing uniform system for receiving information for media projects. | Improved coverage of events in community. | N/A |
Utility Tampering | Support Services | Utility tampering process: Improve process for reducing utility tampering and collections. | Efficiencies saved over 216 (444) work hours and salary savings of $3,750 ($7,900); Utility tampering fees of over $15,000 ($36,000) collected, Ordinance 39-2015 allows for a lien against the property for non-payment. | $7,900 |
Computer Service Requests | Support Services | Computer services requests process: Streamlining process. | Improved completion of delivery and customer service. | N/A |
Drug Screening Process for Field | Support Services | Update the drug screening process for field workers. | Completed and implemented. | N/A |
Community Service Information | Support Services | Increase the interdepartmental communication, thus, increasing quality and time of information released to the public. | Fully implemented. | N/A |
Talking Points | Support Services | Information Retrieval and Organization for Titusville Talking Points. | 30 days reduced to 14 day for completion. | 30 to 14 days |
Heat Illness Prevention | All: Summer Interns | Prevent heat illness issues | Fully implemented | N/A |
Utility Service Requests | Water Resources | Utility service requests: Reduced steps required of customers. | Reduced steps from 23 to 4.3 days. | N/A |
Lab Services External Customer | Water Resources | Lab Services external customer program: Establishing uniform procedures and charges. | Implementation planned for 2017, so there are no savings or revenue changes to date. | $6,000 |
Grease Interceptor process | Water Resources | Establish a process for determination of grease interceptors | By presenting the brochure to business owners at the building department we have reduced the number of businesses opening without compliance to this standard. | N/A |