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Annexation is the act of adding real property to the boundaries of an incorporated municipality, i.e. City of Titusville. See Florida Statute 171.011 thru 171.094. Please call 321-567-3774 for more information.
Per Florida Statute, a governmental entity can only annex properties that abut property located within that city’s boundaries. The statute also strictly prohibits enclaves or pockets of unincorporated areas. Please call 321-567-3782 for more information.
A municipality may wish to annex land to ensure sound urban development and accommodation to growth as well as ensure that municipal services can be provided to those areas. A municipality can only annex land that is contiguous with a part of the boundary of the municipality. A city might wish to annex land to clean up irregular boundaries and eliminate enclaves. A city will also annex land at the request of the property owner. Please call 321-567-3782 for more information.
Annexations can occur in several ways:
-Property owners contiguous to the City may initiate voluntary annexation proceedings. A petition signed by all property owners in the area being considered for annexation must be submitted to the City of Titusville. The Property is annexed upon adoption of an annexation ordinance by Titusville City Council.
-The City can initiate annexation proceedings through an annexation referendum of all registered electors residing in the area being considered for annexation. The annexation passes with a simple majority of registered voters voting for annexation.
-The City can also initiate annexation proceedings in non-residential areas. The City may annex an area when the owners of more than 50% of the acreage and more than 50% of property owner’s consent in the area are consenting to the annexation.
There are many benefits to annexing into the City of Titusville, such as access to a full range of City utilities and services (i.e. water, sewer, solid waste, police, fire and EMS). Residents are also eligible to run for a City Council seat or serve on one of the City's several boards or commissions. The City is also host to many cultural events, recreational programs, and parks and library facilities.
Zoning will be evaluated on a case-by-case basis. Please call 321-567-3782 for more information.
The City of Titusville provides regular curbside service for household garbage, recycling and yard debris. Additionally, the City provides pickup for household debris (furniture, and appliances) on an on-call basis.
Properties must be assessed by the Brevard County Property Appraiser by January 1. All properties annexed prior to June 1 will reflect the new millage rate on the final property tax bill mailed on November 1. Please call 321-567-3775 for more information.
The City of Titusville's FY2023 operating millage rate is set at $6.9812 mils. Please call 321-567-3702 for more information.
School boundaries are established by the Brevard County Public School Board. Please call 321-633-1000 for more information.
Home-based businesses are permitted in the City of Titusville. Please call 321-567-3758 for more information.
The City permits certain animals, such as backyard chickens and horses in certain zoning districts. Livestock is permitted in the General Use (GU) zoning designation only. Please call the Planning Department at 321-567-3782 for more information.
No; if you are currently in the Brevard County permitting process, you are not required to enter into the City of Titusville's permitting process. Please call 321-567-3775 for more information.
Anywhere along Titusville’s shoreline will give you the closest unobstructed view of the LaunchPads. For the National Aeronautics and Space Administration (NASA) Select telecast, restrooms, food, and more we suggest Titusville’s, Spaceview Park.
You will see the rocket on the pad, ignition, and liftoff. It is a picture-perfect view on clear day or night, allowing you to see, feel, and hear launch from the shores of Titusville.
Parking is limited but free!
Area hotels tend to book up early and people often choose to stay a day or two after the launch to tour the area or in case the shuttle is rescheduled for the following day.
The local parks have restroom facilities and in some places, extra facilities are put into place for the launch.
This depends on the type of launch taking place. Typically the beach will remain open for smaller rockets, such as Falcon 9, Delta IV Medium, and Atlas V. Larger rockets, such as the Delta IV Heavy or the future SLS will likely cause the beach to close temporarily. For more information, call the Cape Canaveral National Seashore at 321-267-1110 for further information.
…all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by any agency. Chapter 119.011(12), Florida Statutes (F.S.).
…all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by any agency.
Chapter 119, Florida Statutes covers public records. This law provides citizens with unparalleled access to the records of government. Section 119.07(1)(a) states: Every person who has custody of a public record shall permit the record to be inspected and copied by any person desiring to do so, at any reasonable time, under reasonable conditions, and under supervision by the custodian of the public records.
Every person who has custody of a public record shall permit the record to be inspected and copied by any person desiring to do so, at any reasonable time, under reasonable conditions, and under supervision by the custodian of the public records.
Not all records are open for inspection. Certain exemptions to the Florida Public Records Law do exist. Section 119.071 lists the general exemptions from inspection or copying of public records. There are over 1,000 exemptions spread throughout the Florida Statutes.
Some examples of exemptions are:
City staff is under no obligation to "create" a record that does not exist or to provide the information in any other format than that in which it exists.
All departments within the City can assist with public records requests to citizens and outside agencies. The City Clerk’s office manages archived records.
Not all records are kept permanently. The City of Titusville as a public agency is governed by the laws of the State of Florida. The State has established schedules that outline the minimum required retention period for records. The time period required varies from record to record.
In addition, there is a service charge for any "reasonable" time spent over and above 15 minutes to fulfill records requests (the first 15 minutes shall be at no charge). This charge is determined based on the hourly rate, without benefits, of the personnel providing the service. A cost estimate may be provided before the request is filled. Requestors making an extensive request shall be required to pay the estimated fee in advance.
The City’s copy of a record cannot be borrowed or removed from the premises.
In many situations, the record may already exist in an electronic format and can easily be emailed to you.
You may contact the department which originates the document (For example: for building permit records, contact the Building Department). Requests can be made in person, in writing, or by phone. For requests dealing with Police Department records, you may call 321-567-3907.
Otherwise, for general requests and information, the City Clerk’s office can be contacted at 321-567-3675.
Tax increment financing provides most of the funding for the Community Redevelopment Area (CRA). This special funding tool provides all increases in taxes within the CRA beyond the year the CRA was established into a redevelopment fund.
The year the CRA was established is the "base year." Any increases in taxes beyond the base year are provided to the redevelopment fund. Therefore, as the property taxes increase due to redevelopment projects, the redevelopment also increases. Tax increment financing is not an additional tax to the property owner.
The Community Redevelopment Area (CRA) has design guidelines for new development and rehabilitation. These guidelines regulate façade treatments, infrastructure, landscaping, and site design.
All building improvements and site plans must be reviewed by the Community Development Department and all projects of greater than 1.5 acres in property area or 10,001 square feet of building area must be approved by the Community Redevelopment Agency, which includes a public hearing. For more information regarding the guidelines, please contact Tim Ford at 321-567-3860.
The fertilizer Blackout Period is June 1 through September 30. During this period, no fertilizer containing nitrogen or phosphorus can be applied.
For more information, E-mail Eddy Galindo or call 321-567-3976.
The three numbers that are shown on your fertilizer’s label are the percentages of nitrogen (N), phosphate (P2O5), and potash (K2O) contained in the fertilizer.
Slow-release nitrogen in a fertilizer means that the nitrogen is in a form that delays its availability for a plant to uptake and use or that is in a form that extends its availability for use by a plant. Similar terms used to describe the form of nitrogen include "controlled release", "timed release," and "slowly available."
Most fertilizers have three numbers on their label separated by dashes. These three numbers show the percentages of nitrogen (N), phosphate (P2O5), and potash (K2O) contained in the fertilizer. A zero as the first number would mean it contains no nitrogen. A zero as the second numbers would mean it contains no phosphate. By law, all fertilizer must include a guaranteed analysis table on its label.
The first item listed in the table must be total nitrogen if there is nitrogen in the fertilizer. The second item listed in the table must be phosphate if there is phosphate in the fertilizer.
No. Under Titusville’s fertilizer rules, fertilizer that contains phosphorus is prohibited unless you obtain a soil test that indicates a phosphorus deficiency (see FAQ on soil tests).
No fertilizer with nitrogen and/or phosphorus can be applied during any of the following periods:
A Fertilizer Free Zone is exactly what it sounds like: an area free of fertilizer. Residents who live along the Indian River Lagoon are prohibited from using fertilizer within 25 feet of the shoreline of the Indian River Lagoon. All property owners are prohibited from using fertilizer within 10 feet of any water body.
All property owners, especially those living near water bodies, are encouraged to plant native vegetation and practice Florida-Friendly landscaping techniques to reduce or eliminate all fertilizer use. Visit our water conservation pages to learn more about Florida-Friendly landscaping.
For more information, E-mail Eddy Galindo or call 321-567-3976.
Ask your lawn service or landscaper. A licensed professional should be able to tell you how much (what percentage) nitrogen and phosphorus the fertilizer he/she uses on your property contains.
Yes, from October 1 through May 31 you may use a fertilizer that contains nitrogen. However, if you use a fertilizer that contains nitrogen, at least 50% of the total nitrogen must be slow-release. See FAQs on:
The new regulations concerning nitrogen and phosphorus apply to the fertilizer that you apply to your property. In addition, at least one of your employees must have completed certification in the Florida-friendly Best Management Practices for Protection of Water Resources by the Green Industries offered by the Florida Department of Environmental Protection through the University of Florida Institute of Food and Agricultural Sciences (IFAS) Florida-friendly Landscapes program.
The new regulations concerning nitrogen and phosphorus apply to the fertilizer that you use in your business. In addition, you must have limited certification for urban landscape commercial fertilizer by the Florida Department of Agriculture and Consumer Services.
You must also have completed certification in the Florida-friendly Best Management Practices for Protection of Water Resources by the Green Industries offered by the Florida Department of Environmental Protection through the University of Florida Institute of Food and Agricultural Sciences (IFAS) Florida-friendly Landscapes program.
Yes. As long as your rotary (broadcast) spreader has a deflector shield, under the new rules it can still be used to apply fertilizer. Make sure you adjust the deflector shield so that the fertilizer does not end up on impervious surfaces such as driveways, sidewalks, and streets or in water bodies such as lakes, ponds, and ditches.
Remember that if you live along the Indian River Lagoon, you are prohibited from using fertilizer within 25 feet of the shoreline. All Titusville property owners are prohibited from using fertilizer within 10 feet of any water body. By planting native vegetation and practicing Florida-Friendly landscaping techniques, you can reduce or eliminate all fertilizer use.
During a rainstorm, the water that flows over the land as runoff collects in streams, canals, rivers, etc. The land area that drains or contributes runoff water to these streams, canals, rivers, etc. is called a watershed. All land is part of a watershed.
For more information please contact Sustainability Planner Eddy Galindo at (321) 567-3976 or firstname.lastname@example.org
The percentage of slow-release nitrogen is listed in the guaranteed analysis table on your fertilizer’s package. To find out if at least 50% of the nitrogen is slow-release nitrogen, divide the amount of slow-release nitrogen by the amount of total nitrogen (also listed in the guaranteed analysis table). Multiply your answer by 100. If the result is 50 (%) or higher, your fertilizer contains the required amount of slow-release nitrogen.
Fertilizer labeled 29-0-4
Guaranteed analysis table lists 29% Total Nitrogen and 5.9% Slow-Release Nitrogen
5.9 ÷ 29 = 0.2034 × 100 = 20.34%
This means 20.34% of the nitrogen contained in this fertilizer is slow-release nitrogen.
This fertilizer cannot be used because it contains less than 50% slow-release nitrogen.
There are several resources for finding out more about programs and agencies in Titusville.
Currently, the Neighborhood Services Department does not have any grants available for this program. However, you may contact the Economic Development Department for other city programs that may be available.
The homeowner must meet income criteria in accordance with state and federal regulations, be the owner of the home, and have owned and lived in the home for at least one year. The single-family home must be within the city limits of Titusville and be covered by homeowner’s insurance. Additionally, your the value of your home and property must not exceed 90% of the average area purchase price established by HUD and/or the Florida Housing Finance Corporation.
You may contact the Neighborhood Services office to discuss the guidelines and apply for assistance.
For more information, email Special Projects & Admin Coordinator or call 321-567-3987.
Contact the Fair Housing Continuum at 321-633-4551, or visit Housing and Urban Development (HUD) for additional information.
For more information, email Terrie Franklin or call 321-567-3783.
Yes, the next application period for the City’s First-Time Homebuyer Program will open October 1, 2019. Funds are limited and provided on a first-qualified, first-served basis.
If you are interested in purchasing a home and would like to apply for assistance, please contact Community Housing Initiative (CHI) at 321-253-0053.
For more information, contact CHI at 321-253-0053.
Currently, the City of Titusville does not have any funds set aside for these programs. The City does offer incentives for multi-family rental development.
No, Section 8 certificates and/or vouchers are available only through the Housing Authority of the City of Titusville.
For more information, contact the Housing Authority at 321-267-4204.
On November 8, 2016, Florida voters overwhelmingly approved Amendment 2, expanding the lawful market of medical marijuana in Florida. Florida is now one of 44 states with some form of legal medical marijuana.
The Florida Department of Health - Office of Medical Marijuana (OMM) is charged with overseeing the regulatory infrastructure for medical cannabis in the state. The regulatory infrastructure includes, but is not limited to, licensing of patients, healthcare providers, and Medical Marijuana Treatment Centers (dispensaries). In order to receive approval to operate in the City, all State of Florida licensing requirements will need to be met.
On February 13, 2018, the Titusville City Council adopted Ordinance 5-2018. These regulations focus on proper locations for opening and operating these types of facilities in the city limits.
The State of Florida Office of Medical Marijuana (OMM) is charged with writing and implementing the rules for medical marijuana, overseeing the statewide Medical Marijuana Use Registry, and licensing Florida businesses to cultivate, process, and dispense medical marijuana to qualified patients.
You should start at the State’s Office of Medical Marijuana (OMM). The City of Titusville will require all licensing to be in place at the state level prior to issuance of any permit or Business Tax Receipt to operate within the City.
If you are a state-approved dispensary and have a question about a specific location in the City of Titusville, please email the Planning Department or call 321-567-3782.
Visit our Youtube channel at Youtube.com/CityofTitusville.
Please download and fill out the Research Request form, then fax, email or mail the form to the address listed on the form.
There is no charge.
An inquiry can be made by phone, fax, or email. If payoff amounts are needed, please download and fill out the Research Request form, then fax, email or mail the form to the address listed on the form.
Jessica Trazzera, LiensPhone: 321-567-3716Fax: 321-383-5811Email Jessica Trazzera
Please refer to our employment information. Please contact our City’s Human Resources Department 321-567-3729 for employment information and an application form.
Our department is a paid, career fire department and doesn’t utilize volunteer firefighters. However, we have a healthy volunteer program utilizing community volunteers in non-firefighting roles, such as receptionist, data-entry, recordkeeping, and logistics. Please refer to our community volunteer page for more information.
There are multiple Public Safety Answering Points (PSAP) at law enforcement centers within Brevard County. When 911 is dialed, the call is connected to the appropriate PSAP for that locality. In Titusville, your call will be answered by the Titusville Police Department Dispatching Center, which also dispatches calls for Titusville Fire Department.
If you also require medical transport, the call will be simultaneously transmitted to the Brevard County Public Safety Department who handles ambulance transports within our county.
All fire, medical, vehicle accidents, and service calls responded to by Titusville Fire Department are at no cost to our community members. However, transportation provided by ambulance crews of Brevard County Fire Rescue and, transports under rare circumstances by our department, do incur costs for such emergency transportation. Department responses to certain hazardous materials call also may be chargeable, depending upon the type, scope, and length of the hazmat call.
Titusville Fire Department is an Advanced Life Support (ALS) First Responder agency and each of its fire stations maintains licensed Paramedics and Emergency Medical Technicians. By setting up our fire engines to handle all types of calls, including medical emergencies, we typically arrive on the scene faster than an ambulance because of strategically placed fire stations, but can also provide required advanced emergency medical care.
We welcome the interest of our community members in our stations, our equipment, and our services. To schedule a tour of any of our fire stations, please contact our Public Education Office at 321-567-3804. There is no cost.
Our department provides personnel to speak to your group or organization on a number of emergencies and safety-related topics. Please contact our Public Education Office at 321-567-3804 for assistance.
If the emergency was not medically-related, such as a house or vehicle fire or a service call, contact our Administration offices 321-567-3800 and a copy of the report will be provided to you.
The reports are emailed to the provided email address at the time of inspection. If you need further assistance contact our administration offices at 321-567-3800.
The personnel at any of Titusville’s fire stations will be happy to take your blood pressure at any time they are not out of the station for emergencies or training reasons. There is no charge for this service and it is available at our fire stations during reasonable daytime hours (8 am to 8 pm). Station locations are:
Our department also provides blood pressure checks every Sunday (barring calls for emergency responses) from 10 to 11 am at a variety of community locations:
Titusville Fire Department is a customer service-oriented department and will attempt to assist our community members in any capacity that we can, including rescuing cats from trees!
Our department will respond to an emergency situation, such as an infant or pet locked in the vehicle, and will use a punch tool to remove one of the windows to gain access. However, technological advances in vehicle locking mechanisms designed to prevent theft make it extremely difficult, if not impossible, to open a car door and vehicle damage is usually sustained during the attempt.
If there is no emergency involved, our department must regretfully refer you to a locksmith.
No, we cannot. Please consult your telephone directory’s business section under Fire Extinguishers or Fire Systems to locate the nearest company that can meet your fire extinguisher needs.
No. Child passenger seats are offered at reduced cost with a one and a half to two hours scheduled appointment. Qualification and cost are determined by the Life Safety Specialist. Seat checks are free for residents who have a seat and need assistance with installation or have questions. To schedule an appointment call 321-567-3804.
Membership on this website lets you personalize your experience here. Your membership allows you to receive email notifications when new information is posted to this site.
As a member, you may also choose to be reminded about any upcoming calendar event. Just choose any event from the calendar section, ask to be reminded about it, and indicate how many days in advance the reminder should be sent. The system will then notify you about the upcoming event via email when that day arrives.
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Designation means that the City of Titusville and the State of Florida officially recognizes your property as being significant to the community and state due to its historical associations or its architectural features or both.
Yes, designation brings many benefits, including:
The history of Titusville dates back to the 19th century and you can trace back and appreciate the City’s development through its architectural styles and building details. Sadly much of the original design and the overall character of the buildings have been destroyed or irretrievably altered so that present and future generations can no longer appreciate the beauty and richness of Titusville’s past.
By conserving the fine craftsmanship on one of a few remaining structures of a certain style, you are preserving an important part of the City’s heritage and contributing to the long-term aesthetic and economic value of the City, as well as to that of your own property.
No. Historic designation honors your property. You do not have to pay for it.
No. A historically designated property is not taxed differently from a non-historic property. Improvements to a designated property are considered the same as improvements to a non-historic building for the purposes of taxation.
Several years ago, a cultural resource firm helped the Board conduct a City-wide survey. They identified more than 100 properties that retained their original integrity of form and siting (meaning that they have not been changed greatly), reflected an important aspect of local, state or national history, and/or contributed to the overall character and "streetscape" of a historic neighborhood. They determined that your property is historically significant. This research was funded by a matching grant from the Florida Division of Historical Resources that was administered by the Titusville Historic Preservation Board.
Upon your approval, then your property will be included in a Preliminary Report that the Titusville Historic Preservation Officer submits to the Titusville Historic Preservation Board for review and comments. After this 30-day review period, the Board will sponsor a Public Hearing concerning all the properties that are being considered for designation. You will be notified of the date and time of this Public Hearing by certified mail to your address as recorded in the Assessor’s Office.
Based on the comments received at or before the Public Hearing, the Officer will prepare a Final Report for submission to the City Council. Based on their findings and a majority vote, they will determine which properties to designate. A resolution will be submitted to the Mayor for signature. The resolution is official upon its filing with the City Clerk and recording in the Official Records of Brevard County.
The Ordinance symbolizes Titusville’s pride in its heritage and appearance. It protects and preserves buildings and areas with a high level of historical, cultural or architectural importance. The buildings and areas protected by the Ordinance exhibit workmanship and quality of materials that are representative of the "best" buildings remaining in the City. They are irreplaceable resources. Preservation of buildings and areas through the Ordinance enhances the quality of the environment for all residents and businesses in Titusville.
The Ordinance sets forth guidelines for building alterations and new construction on, or near, historic buildings or districts, and creates a review process to ensure that these guidelines are applied. It also establishes the membership of the Commission and the procedures by which they perform their work.
The Titusville Historic Preservation Board administers the ordinance. The Board has developed specific guidelines to aid historic property owners in making appropriate and sensitive decisions about alterations, additions, and repairs to their properties. The Board meets regularly on the first Monday of the month to review cases related to exterior alterations. Special meetings occur throughout the year to handle subcommittee affairs and oversee grant projects and historical events.
The Titusville Historic Preservation Board consists of seven members and two alternates with a wide variety of experience and interest in historic preservation. Four of the members must be Titusville residents. Local historian, and/or architectural or art historian, architect, urban and regional planner, landscape architect, lawyer, engineer and/or building contractor, realtor and/or property appraiser, interested residents of city historic districts; and Brevard County Historic Preservation Commission. All members of the Board are appointed by the City Council.
No. They volunteer their time because of their interest and/or experience with older structures as well as their commitment to historic preservation in Titusville. Members typically serve for two year terms and can be reappointed.
The Board and its staff develops educational material and fosters community pride about local history and preservation through a variety of activities.
Local designations have special significance to Titusville; a property on the National Register of Historic Places, however, has regional or national significance. The Titusville Historic Preservation Board protects properties that are local designations; it does not have jurisdiction over properties in the National Register of Historic Places unless they are also designated by local ordinance.
Yes. If your property has both local and regional or national significance, it may be designated as a local designation and also listed in the National Register of Historic Places. Once it is designated in the Local Register of Historic Places, alterations to the exterior must be reviewed by the Titusville Historic Preservation Board.
Yes. Currently, there are six National Register of Historic Places including a National Historic District.
Properties may be eligible for tax deductions when they are substantially rehabilitated. The cost of the proposed rehab must exceed the "adjusted basis" of the historic property in order for you to qualify for an Investment Tax Credit (known as an ITC) on your federal income tax statement. The federal government refers to this as "substantial rehabilitation" of the building. The "adjusted basis" is generally the value of the building minus the value of the land at the time of rehabilitation. It is best to consult a professional appraiser to calculate this figure and a tax professional to advise on the requirements for an ITC application.
The Board reviews any alterations or repairs that are visible from a public way and that would result in an irreversible change in the design, materials, or outward appearance of the structure. It also reviews any changes in the general arrangement of the building’s features or its architectural details, such as the arrangement of windows or doors.
The Board does not review cases that involve routine maintenance or replacement of any part of the property using the same design and materials as the original building. The Board also does not review cases in which buildings have been destroyed by fire or other disaster, as long as the reconstruction occurs within a year and is substantially similar to the original building in exterior design, type of use, and size.
No. Property owners are not required to correct or remove alterations or construction done prior to the time their property was designated.
Before obtaining a building permit from the Building Division within the Community Development Department, you should contact the Staff of the Board (the Planning and Growth Management Department serves as the staff liaison to the Historic Preservation Board and can be reached at 321-567-3778) to determine if the proposed changes need to be reviewed by the Board.
If your alterations are not exempt, you must apply for a Certificate of Appropriateness. You will be asked to discuss your plans with members of the Board at a monthly public meeting. (If you do not wish to appear at the public meeting, you may appoint someone, including your contractor or the Staff, to take your place.) If the Board finds the proposed changes compatible with the historic character of your property, it will issue a Certificate of Appropriateness. The Board may also issue a Certificate of Appropriateness on the condition that you modify your plans according to its recommendations, or a Certificate of Hardship in those rare instances where it is necessary.
A Certificate of Appropriateness is a permit issued by the Board that allows you to proceed with alterations to your property, and that you take to Building Division to receive a building permit.
It is best to contact the Staff of the Board as soon as you have an idea of what alterations you would like to make to the exterior of your property that are visible from a public way. The Staff is knowledgeable about historic properties, architecture and contractors experienced in working on older buildings, and can save you time and money achieving your goals.
Yes. The Board is comprised of knowledgeable people in many different fields. As such, they offer professional advice, practical information, and pertinent references about materials and techniques used in historic preservation and restoration. The Board’s Staff will also provide technical assistance, help you complete the permit application, answer questions, and direct you to valuable resources needed for work on your property. If your income level qualifies, you will also be eligible for one of the City’s housing improvement programs.
The Board will tell you at its meeting, as well as notify you in writing of the reasons for its decision, and will recommend how to modify the proposed changes. The Board will also identify sources of additional assistance and information to help you modify your plans appropriately. The Staff is also available for additional technical assistance and advice.
Yes. You may appeal to the Titusville City Council within 20 days after the Board has filed notice of its decision not to grant a Certificate of Appropriateness.
For more information, contact the City Council.
Excess nutrients (nitrogen and phosphorus) entering the Indian River Lagoon have attributed to a reduction in the amount of seagrass in the Lagoon. In an effort to reduce nutrients entering the Indian River Lagoon, the City of Titusville has completed and continues to develop stormwater improvements.
Along with some already completed projects, which can be viewed on the Indian River Lagoon Stormwater Projects page, over the past year the City has initiated and/or completed numerous stormwater treatment and outreach projects:
The littoral zone is the area near the shoreline where sunlight penetrates all the way to the bottom and allows aquatic plants to grow. Littoral zones are present in both fresh and saltwater environments.
Stormwater ponds capture the stormwater runoff from the surrounding area, along with many of the pollutants like excess nutrients found in fertilizers, pet waste, and yard debris.
Aquatic plants in the littoral zone can improve water quality by removing excess nutrients like phosphorus and nitrogen from stormwater runoff. The plants then use these nutrients to grow and remain healthy. This can help improve water clarity and prevent algal blooms. These native plants also stabilize the banks to prevent erosion and provide habitat for wildlife.
Excess nutrients entering the Indian River Lagoon have been attributed to a reduction in the amount of seagrass in the lagoon. Seagrasses are essential to the lagoon and serve as the primary indicator of the lagoon’s overall health.
Excess nutrients can cause algae blooms and aquatic weed growth which can block needed sunlight from the water and rob the water of oxygen, killing plants, fish, wildlife and may even trigger human health concerns. By removing some of these nutrients upstream, prior to the runoff leaving the pond, those pollutants will never enter the Lagoon.
Littoral zone and shoreline buffers can be an effective means of filtering out pollutants around many types of waterbodies including:
Affidavits of Compliance can be satisfied during normal business hours from 9 am until 4 pm. Monday through Friday. The cost is $4 if corrected within 30 days of issuance of the traffic citation. The affidavit still must then be presented to the Clerk of the Court to receive a reduced fine amount of $7.50 for a total fine of $11.50.
If the defect is not corrected the affidavit will not be completed. The full fee of $74.50 will be due and payable at the Brevard County Clerks Office within 30 days.
Sorry, we no longer conduct fingerprinting services at the police department. You may consider contacting Brevard County Sheriff’s Office at 321-264-5100.
To request a copy of a report call 321-567-3907. Please have ready the case number, date, and time the report was taken, and the officer’s name. Requests for reports take approximately three days to complete. Some information will be censored due to confidentiality requirements.
Fill out an online application to join the Community Watch Program.
An Injunction will help you establish:
An Injunction can keep the abuser from:
The Police can arrest the abuser or the police can file for an arrest warrant if the abuser is no longer at the scene.
Keep a journal of all violations:
Most importantly remember, you do not have to be abused again to put the abuser back in jail. Always keep a copy of the No Contact Order/Injunction available.
Operation Safeguard is a crime prevention initiative designed to help Law Enforcement successfully identify, recover, and return stolen property to its rightful owner. Historically, law enforcement agencies nationwide have experienced difficulty in identifying ownership and in returning stolen property.
This initiative is based on a simple theory, persuade property owners to document information about their property. The documented information should include make, model, and serial number. The Titusville Police Department provides a user-friendly form for convenience. Store the form in a safe place. A property without a serial number may be marked with identifying marks.
In the case of theft, the information can be supplied to the Titusville Police Department.
If you are the victim of a burglary/theft, the Titusville Police Department will take the serial number of your stolen property and enter into the National Crime Information Center (NCIC) database which is maintained by the Federal Bureau of Investigation (FBI). Providing the make, model, and the serial number gives law enforcement useful tools to recover and return your property and the criminal properly prosecuted.
Another valuable avenue of recovery is with pawn shops. The Florida Pawn Broking Act compels pawnbrokers to provide law enforcement information about items pawned including serial numbers. They are also required to obtain government-issued photographic identification of individuals who pawn property and provide that information to law enforcement along with the items pawned.
The Titusville Police Department is committed to reducing crime. By participating in Operation Safeguard, you are taking an important step in protecting your property from burglary and theft. Together, we can make a difference! Please email Amy Matthews for a digital form.
Determine a time when no water is being used in the home (such as at night while you are sleeping). Remember to turn off your ice maker prior to performing this test.
Go out to your meter and write down the numbers showing on the dial before going to bed. When you awake, before any water is turned on in the home, check your meter again. If the numbers on the dial have changed, you may have a leak.
If you have a new radio-read meter with a digital display, you will need to shine a light on the meter face in order to activate the display. These types of meters also have a small faucet icon that will either flash or be continuously displayed if the meter detects a leak.
Toilets can be checked for leaks by adding toilet dye tablets (available from the Conservation Office) or food coloring to your toilet tank. Wait 15 minutes. If the dye or food coloring appears in the bowl, you have a leak. You may just need to replace the flapper. Always use the flapper recommended by your toilet’s manufacturer.
If a family of four switches out a toilet that uses 7 gallons per flush (gpf) for a WaterSense High Efficiency Toilet (HET) (1.28 gpf) toilet, it could save up to 41,756 gallons of water per year.
Number of People x Gallons per Person per Day x Days per Year = Annual Water Savings
4 x (July 1, 2028) x 5 x 365 = 41,756 Gallons
If this same family had a toilet that used 3.5 gpf and switched to a WaterSense HET toilet, it could save up to 16,206 gallons of water per year.
4 x (3.5 to 1.28) x 5 x 365 = 16,206 Gallons
A faucet aerator mixes air and water for a smooth flow. The aerator is located where the water comes out of the faucet. Aerators are a simple and inexpensive way to save water.
Florida law requires that all automatic outdoor irrigation systems installed after 1991 be equipped with a rain sensor. A rain sensor prevents an irrigation system from working during a rainfall and during the period immediately after a rainfall.
Mulch is great to use in planting beds because it helps to retain moisture. Some natural mulches also provide nutrients for your soil. Mulch is also a great alternative to bare sand or even grass in some areas because it can help prevent erosion and does not require constant maintenance.
You should only water your lawn when it needs it. Are the leaf blades folded? Do footprints remain in it? Is it a blue-grey color? All of these are signs that turf needs water. According to Titusville’s irrigation restrictions, during Eastern Standard Time you may irrigate your lawn only once a week.
During Daylight Saving Time, you may irrigate your lawn up to twice a week. Remember, both restrictions are a maximum. Often lawns, especially those with large bedding areas and plantings, can be irrigated less often and still maintain good health.
Over-watering your yard makes it less drought tolerant and encourages mold and fungal growth.
Yes. Titusville’s irrigation restrictions apply to city (potable) water, well water, and reclaimed water.
Always irrigate your lawn before 10 am or after 4 pm on your watering days. Never water your lawn between 10 am and 4 pm. This is the period of highest evaporation rate and most of the water will only go up into the air versus on your grass.
Under Titusville’s outside irrigation restrictions, you may irrigate your yard with a hose on any day at any time of day, as long as that hose has an automatic shutoff nozzle. An automatic shutoff nozzle is a nozzle that shuts off the water when you let go of the nozzle. Setting the nozzle so that it does not shut off upon release or laying a hose on the ground and allowing it to run is prohibited. If you attach the hose to a sprinkler, you must follow the irrigation restrictions.
No. The irrigation schedules allow you to water on a specific day. If you miss your watering day, you must wait until your next scheduled watering day or water by hand using a hose with an automatic shut off nozzle.
No. Your irrigation day starts at 12:01 am and ends at 11:59 pm, with no watering between the hours of 10 am and 4 pm. Leaving your controller set at your current times would put in you in violation of Titusville’s irrigation restrictions and you would be subject to fines.
Yes. Violations may result in fines. Initial fines start at $100 and apply to each occurrence.
Call the Conservation Office at 321-567-3865. A flyer noting the restrictions will be sent to your neighbor. If inappropriate irrigation continues, they may be subject to fines. Fines start at $100 per occurrence.
Please visit our Florida Friendly Fertilizer Use Ordinance page for more information.
Normally water flows from Titusville’s water production facility to your home or business. When water flows in reverse, from your home or business into the water system that is backflow. Backflow is the undesirable reversal flow of a substance through a cross-connection and into the piping of a water system. The two types of backflow are backpressure and backsiphonage.
Backsiphonage occurs when a reduction in water pressure creates a vacuum or suction effect that enables a contaminant to be drawn into the drinking water distribution system. Examples of when water pressure within a water distribution system could drop are a main break or firefighting.
Backpressure is created when a non-drinking water system (such as an irrigation system with a well) is connected into the drinking water system and its pressure exceeds that of the drinking water system. The pressure from this outside system forces the drinking water to reverse its normal flow, which causes the contaminant to flow into the drinking water system.
A cross-connection is a connection between the public water system, such as Titusville’s drinking water system, and another source or system, such as an irrigation system.
There are 6 basic devices that can be installed to prevent backflow:
The device used depends on the degree of hazard to the water system presented by the type of service. Determination as to what device is required is made by Water Resources Field Operations.
A backflow prevention assembly (BPA) is an approved, testable device that uses valves in different configurations to prevent polluted or contaminated water from reversing direction and flowing back into the water system.
Yes, Every property served with reclaimed water must have a backflow prevention assembly on all drinking water connections, including fire services.
Field Operations Division is responsible for testing and maintaining backflow assemblies.
Those curb openings are storm drains that remove the storm runoff from the roadway to keep roads and property from flooding. In Titusville, these openings lead to pipes that eventually discharge to either the Indian River Lagoon or the St. Johns River.
For more information, contact the Stormwater Utility Management Division by email or call 321-567-3832.
An external grease interceptor is an outside, underground, multi-compartment tank. It separates fats, oils, and grease (FOG) from wastewater and stores it for later disposal.
You need an external grease interceptor to prevent fats, oils, and grease (FOG) from building up in and blocking sewer lines causing raw sewage backups. Sewage backups damage property, harm the environment, stop your business from operating, and affect our wastewater treatment process.
Any establishment that prepares or serves food must have an external grease interceptor, including:
Yes. Just because you do not fry foods does not mean you are not sending fats, oils, and grease (FOG) down the drain. FOG is created from all kinds of foodstuffs that are both animal and vegetable based, including:
Even if you don’t put food and condiments directly down the drain, the oils and grease from them ends up in wastewater from washing dishes, cleaning food prep and cooking equipment, and washing floors.
Nope. Pouring liquid grease down a drain with hot soapy water does not prevent fats, oils, and grease (FOG) nor does it eliminate the need for a grease interceptor. The grease will cool and harden causing blockages and overflows.
Enzymes, chemicals, or other products designed to emulsify or liquefy grease are not acceptable substitutes for a grease interceptor. Garbage disposals are not acceptable substitutes, as they do not remove grease.
Grease interceptor design and installation specifications are available from the Utility Engineering Division at 321-567-3859. Designs must be approved by the city prior to construction and/or installation.
For grease interceptor maintenance, inspection, and record-keeping requirements contact the Environmental Laboratory Services Division at 321-567-3892.
Stormwater fees reflect the cost of providing services and facilities to properly control the quantity and quality of stormwater runoff. The two most important factors in providing stormwater management services are the size of the property and the intensity of its development.
For more information, please see our Stormwater Billing pages, or contact the Stormwater Utility Management Division by email or call 321-567-3832.
The Stormwater Utility Management Division’s main phone number is 321-567-3832.
For residential street lights, contact Florida Power and Light (FPL) at 800-468-8243 or visit FPL’s Power Related Concerns page.
For U.S. 1 Whiteway Lighting Contact the city at 321-567-3846.
By law we are not allowed to get within 10 feet of an energized power line. Please contact Florida Power and Light at 800-468-8243.
Please contact Public Works by calling 321-567-3846.
To learn about how the City prioritizes roads for repaving please click here.
Streets located within the City of Titusville are maintained by four different types of entities: The City of Titusville, Brevard County, FDOT, or they are Private/HOA maintained.
To view a map showing the maintenance authority for all streets within Titusville city limits click here.
Please contact Brevard County North Area Road and Bridge at 321-264-5084 for any questions concerning the following County maintained streets:
Please contact FDOT at 800-780-7102 for the following FDOT maintained streets: I95, US1, 50 (Cheney Hwy), 405 (South St/Columbia Blvd), 406 (Garden St), and 407 (Challenger Memorial Parkway). Only the western-most end of Garden St past South Lake Elementary is City-maintained.
Titusville Public Works is dedicated to providing you and your family with premium drinking water and professional service. When you turn on your tap, you can be confident that you are receiving the highest quality of water possible. Our facilities are staffed with state-certified professionals; and our employees work 24 hours a day, 365 days a year to ensure that your drinking water is reliable, great-tasting, and meets all safety standards.
To learn more about our water quality, please see our annual water quality report, The Water We Drink.
Water can sometimes appear cloudy or milky because of air in the water. If you fill a clear glass with the water and let it sit for a few moments, the water should clear. If the water clears from the bottom first, then the air bubbles were caused either by dissolved oxygen being released or air trapped in the plumbing. The water is safe to use. If the water does not clear or if there is silt remaining at the bottom of the glass, contact Water Production at 321-567-3877.
The build-up you see may be calcium deposits from your hot water heater. Over time, calcium deposits can build up in your hot water heater tank. To prevent this from happening, you should flush your hot water heater tank in accordance with the manufacturer’s instructions.
When people refer to "hard" water, they usually are referring to water that is high in calcium and magnesium; although any substance in water that forms an insoluble curd with soap (keeps soap from lathering or cleansing) causes hardness. In 2018, our water hardness averaged 80 parts per million (ppm) or approximately 80 milligrams per liter (mg/L) or approximately 4.65 grains per gallon (gpg). Although there are many classification scales of water hardness, the American Water Works Association’s scale rates moderately hard water as between 75 and 150 mg/L, hard water as being between 150 and 300 mg/L, and very hard water as being above 300 mg/L. If water is too "soft," it can cause copper to leach from your home’s interior plumbing into your water
Titusville’s drinking water meets or exceeds all federal and state standards for safe drinking water. There are many businesses that sell water "purification" devices. Consumers should always exercise caution when purchasing any device that connects into their water system. If you have any concerns regarding the quality of your drinking water, contact Public Works Water Production Division at 321-567-3855.
Titusville’s drinking water meets or exceeds all federal and state standards for safe drinking water. Consumers should always exercise caution when they are contacted by a vendor that they have not contacted first. Never allow a stranger inside your home. Public Works Water Production employees monitor and sample for water quality. All city employees have a city identification.
If you have any concerns regarding the quality of your drinking water, contact Public Works Water Production Division at 321-567-3855. If you have any concerns as to whether someone is an employee of the City of Titusville Public Works, contact the Water Production Division at 321-567-3855 or the City of Titusville Human Resources Department at 321-567-3726.
pH is a measurement of how acidic or basic (alkaline) a solution may be. pH is measured on a scale of 0 to 14, with 7 being neutral. Basic water contains extra hydroxyl (OH-) ions and would have a pH value greater than 7; Acidic water contains extra hydrogen ions (H+) and would have a pH of less than 7, with 0 being the most acidic. In 2010, Titusville’s water had an average pH of 9.0.
The City of Titusville Water Resources Department is responsible for maintaining the waterline up to your water meter. The line that goes from the meter to the house is the customer’s responsibility to maintain. Builders in the late 40s through the 60s often installed a galvanized metal pipe from the water meter to the house. After 30 or 40 years, most homeowners with this type of connection replace the pipe because the mineral buildup and corrosion in the pipe can diminish the amount of water able to flow through it, causing low water pressure.
Water lines are also replaced when they are damaged (such as being punctured by improper digging) and begin to leak. A knowledgeable homeowner or a plumber is able to make this type of replacement. The old metal pipe is usually replaced with a PVC pipe, which is also used in newer homes. PVC pipe does not corrode and is not as susceptible to mineral buildup. Other than to change out the old metal pipe, this water line is rarely if ever replaced by homeowners unless there are unusual circumstances that damage or stress the pipe.
When it rains, water falls on the ground. If that ground is covered with pavement or buildings, or any other impervious (nonporous) surface the water runs off of the surface and into our curbs, down our storm drains and ends up in our local waterways. Runoff can even occur on pervious surfaces when the rainfall is heavy, or the area is sloped and there is nothing to slow the flow of water over the land and into the streets.
Runoff carries pollutants into local waterways, such as:
According to the Environmental Protection Agency (EPA), "a typical city block generates more than 5 times more runoff than a woodland area of the same size." Not only is there more runoff from developed areas, but there is also a significant increase in both the amount and variety of pollutants in that runoff.
To minimize the runoff from your home or business:
No you will only be charged on charge per parcel. One may have the wrong public hearing date listed. The correct public hearing date is August 22, 2023.
For stormwater related essential services within the City including, but not limited to:
No, this assessment has been around since 1990 when the Stormwater Utility was established in Titusville.
The charge is a service fee, not a tax. However, to save administrative costs, it will be billed annually on the property tax bill and collected by the tax collector.
The Stormwater Utility Fee is charged once annually, covers the fiscal year (October 1 to September 30) and is payable, as a non-ad valorem assessment in your tax bill, each year between November 1 and March 31.
Yes. Stormwater charges are different than ad valorem taxes and the stormwater charge applies to all developed property uses regardless of homestead exemption.
Yes. The same discounts and penalties applicable to ad valorem taxes will also apply to stormwater charges collected on the tax bill.
This is a question for your tax adviser. However, generally a stormwater charge against your residence is not a valid income tax deduction. However, if you own rental property or a business, the stormwater charge may be deductible when computing your income taxes. Please contact your accountant or income tax preparer for information regarding your specific situation.
Like property taxes, stormwater charges are billed to property owners only; each property owner or landlord will have to determine how the tenant should share in the stormwater charge costs.
An ERU is a unit of measure which serves as an index to compare the runoff generated by different size properties with different amounts of impervious surface. Impervious surface is any surface which does not allow water to pass through to the soil. Rooftops, driveways, parking lots and streets are familiar examples of impervious surface.
The equivalent residential unit in the city for the purpose of service charge ratemaking has been determined through engineering analysis to be a gross area of 11,000 square feet and a coefficient of runoff of 0.30.
Because the hydrologic response of all detached single-family residential properties is substantially similar to this equivalent unit definitions, they shall be billed for one equivalent residential unit.
All residents benefit when stormwater system improvements are made:
For more information or specific property information, please email the Stormwater Utility Management Division or call 321-567-3832.
You can apply for service in the Customer Service office located on the first floor of City Hall at 555 S Washington Avenue in Titusville. Our office hours are from 8 am until 4:30 pm, Monday through Friday.
Utility deposits vary based on the services available to the property, meter size, and if applicable, dumpster size. For example, for residential service the deposits are:
A non-refundable administrative fee of $15 will also apply. You may contact the Customer Service Division at 321-383-5791 for more information.
Residential deposits are refunded after 36 consecutive months of good payment history (which includes no late fee penalty, no cut offs for non-payment and no non-sufficient funds (NSF) checks).
Commercial deposits are refunded when the account has been terminated.
Payments can be made in person to the cashiers at the Customer Service Division, 555 S Washington Avenue, in Titusville. You can also deposit your payment in the night drop box (see note) at the front entrance to City Hall.
Please remember to write your account number on your check to ensure your account is properly credited. Payments without the stub or account number on the check may be delayed. No cash payments in the drop box.
Drop box payments will be processed the next business day.
You may come to City Hall during our business hours to fill out a termination of service form. You will need your forwarding address, forwarding phone number and the date you would like service to be disconnected.
If you own the property your meter can be disconnected at the street but this will not circumvent the fixed fees that will be billed to your account until the property is either sold or rented.
Your service can be temporarily disconnected by coming to City Hall during our business hours or calling us at 321-383-5791. There will be a $15 administrative fee for this service.
Even though your meter has been temporarily disconnected this does not stop the fixed monthly charges for water, sewer and garbage. These charges continue each month until the property is either sold or rented.
You may change the mailing address your bill is sent to by sending the request in writing to:P.O. Box 2807Titusville, FL 32781-2807
The fixed monthly fee that appears on your bill is to pay for the fixed costs associated with supplying service to your property.
A customer may receive an adjustment to their utility bill in situations where the water did not enter the sanitary sewer system (i.e. main line break, slab leak, pool fill, etc.) A written request must be submitted 60 days after receipt of the bill for which the adjustment is being requested.
Only one adjustment will be granted in a 12 month period.
For more details of the adjustment process please call the Customer Service office between 8 am to 4:30 pm, Monday through Friday at 321-383-5791.
Once per month you will be issued a bill that is due 15 days from the time of billing. Non-receipt of bills by the customer, shall not release nor diminish the obligation of the customer with respect to payment thereof.
Service will be disconnected for non-payment. You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5 pm Eastern Standard Time (EST) the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via online payments, dropped in the night box, etc.) will be processed for termination and all balances become due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.
Payments made via our night drop box must be received no later than 4 pm EST the business day prior to your scheduled date of termination.
Your meter will be read once per month. Water usage is not estimated unless a read cannot be obtained (i.e. meter under water, meter register broken, etc.). In the event that a read has to be estimated due to these types of circumstances, the estimate will be based on the previous 6 month average.
Please contact the Customer Service Division at 321-383-5791. The City will re-read your meter free of charge once within a 12 month period. If this service is requested more than once a service charge of $15 will be applied to your account.
A leak check is performed by watching your meter for ten minutes and if the meter moves with no water running in the home this is an indication of a leak.
Yes, the customer may request a water meter to be tested, for a fee of $45 or actual cost for a meter 2 inches or greater in size paid by the customer. If the testing demonstrates that the meter is not accurate, the fee will be refunded.
Pursuant to Florida Statutes, all correspondence with the City is an open public record. Rates Effective 10/01 through 9/30.
No free service shall be provided to any customer.
Yes. All new accounts are required to pay a deposit at the time of account initiation. Deposits cannot be billed. Deposit amounts vary and are based on the meter size, services available to the property, and prior utility credit history.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and dual-tone multi-frequency (DTMF) tones input via keypad. The system will allow the customers to automatically submit a payment over the phone without verbal contact with a Customer Service Representative which will greatly reduce the call load streamlined into our Customer Service Division.
Yes! Please visit our InvoiceCloud FAQ page for more information.
The Online Bill Pay application is supported by all browsers except Internet Explorer.
Visit our Online Utility Bill Payment Portal to set up user accounts and pay utility bills.
Yes. There will be a convenience fee and the amount is based on the payment type.
No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be submitted to the Customer Service office no later than 3 pm Eastern Standard Time (EST) to receive same day reconnection of service. If you pay the account balance online, please keep your reference number for payment confirmation.
All payments applied to accounts after 3 pm EST will be processed for reconnection the following business day.
You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5 pm Eastern Standard Time (EST) the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via online payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.
Payments made via our drop box must be received no later than 4 pm EST the business day prior to your scheduled date of termination.
It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.
Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.
If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.
Yes, an email address is required so the payment confirmation can be delivered to your email inbox.
Under "How Would You like to Pay" click on the drop-down box and choose "EFT Check".
Yes, you will receive a confirmation email.
No, registration is not required for one-time payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.
Click on "Forgotten Password?" at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.
You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).
A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting your payment.
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message which will show an approved number for credit cards or a processed number for electronic check.
You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message.
If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.
Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Credit card transactions are authorized immediately and typically take 48 hours to settle. Automated clearing house (ACH) transactions typically take 48 to 72 hours to settle.
Yes, simply login to your account and select "View paid or closed invoices."
24 months is the standard retention period.
Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.
Simply log into your account and change any of your personal information under the My Profile tab.
AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.
To modify, go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt in.
The AutoPay date will not appear on the home page under "Upcoming Scheduled Payments". However, when on the Scheduled Payments page, AutoPay will show.
Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled.
AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.
You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.
You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.
Yes, simply log in and click on Paperless. Then, select "No" and save your changes.
Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying.
You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.
Account Linking means that you can link multiple accounts and view and pay all your open bills with a single transaction. When registering bills under the same email address, you are given the option to link the related accounts within the service.
Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.
Absolutely. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information.
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity.
This website is constantly undergoing review and ADA remediation. For more information, please read our accessibility statement by clicking here.