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2. Welcome to the Water Resources Department's Customer Satisfaction Survey

   Water Resources is dedicated to providing you and your family with premium drinking water and professional service. In order to continue providing you with quality service, we need to know what we are doing right or where we need to make some improvements. Please complete the brief survey and tell us about your most recent contact with Water Resources. Billing & payment issues should not be reported on this form. Please go to the home page and click on the "Report A Concern" button. Billing & payment issues fall under the Support Services Department.

4. When did you contact Water Resources?*
   When did you contact Water Resources?
5. Which Water Resources Division was your primary contact?*
   -- Select One --AdministrationConservationElectronic ServicesEnvironmental Laboratory ServicesField OperationsUtility EngineeringWater ProductionWater Reclamation
7. What was the primary reason you initially contacted Water Resources? (Example: Find out how to get a free shower head, low water pressure, etc.) Please be specific.*
9. Did the person you reach...*
   -- Select One --Answer your questionProvide you with the correct informationRefer you to another departmentSchedule a meeting or appointmentSolve your problemAll of the aboveNone of the above
11. How would you rate the service you received?*

    1. EXCELLENT
    2. VERY GOOD
    3. GOOD
    4. FAIR
    5. POOR
13. Tell us why you selected that rating.
15. If you were referred to another department, was the department you were referred to able to help you?

    1. YES
    2. NO
    3. NOT AVAILABLE
16. If you were referred, which department or division were you referred to?
    -- Select One --Another Water Resources DivisionCity ClerkCity ManagerCode EnforcementCustomer ServiceDevelopmentFinanceHuman Resources
18. How can we improve the service we provided?
20. Would you like to be contacted regarding this matter*

    1. NO
    2. YES
21. How would you like to be contacted?

    1. PHONE
    2. EMAIL
22. Phone Number
23. Email Address
Leave This Blank:


25. 1. Receive an email copy of this form.
26. Email address

    This field is not part of the form submission.

27. Submit

* indicates a required field