Americans with Disabilities Act (ADA) Accessibility Statement
Website Accessibility Statement
Updated: November 01, 2018.
The City of Titusville, Florida is committed to ensuring that all visitors and residents, including visitors and residents with disabilities, are able to access and use all of our programs, services, and activities. We recognize that many visitors and residents are increasingly using our website to access information about what we offer, and to take advantage of the website to obtain services.
We Want to Provide
We also recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined on this page, we want to provide users of our website with:
- Information about what we offer
- Ways to inform us of any difficulties encountered
- Alternative ways we can offer the services
- The time frame for doing so
- Who to contact
- Information about our Americans with Disabilities Act (ADA) Grievance Procedure
Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.
What to Do if You Encounter a Problem Using Our Website
Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our ADA Coordinator. We will respond within one business day. Our ADA Coordinator can be reached:
- By mail to:
Attn: Community Relations, ADA Coordinator
555 S Washington Avenue
Titusville, Florida 32796
- Phone: 321-567-3775
- Email the ADA Coordinator
Additionally, Florida Relay is the communications link for people who are:
- Hard of Hearing
- Speech Impaired
Through the Florida Relay, people who use specialized telephone equipment can communicate with people who use standard telephone equipment. To call Florida Relay, dial 711.
Please provide the following information:
- Your name
- Your phone number
- Your email address
- The date and time you encountered a problem using our website
- The web page/web address on which the problem occurred
- What occurred/what were you unable to do
- Any error messages you received
Web Content Accessibility Guidelines
We strive to ensure that our website will comply with Web Content Accessibility Guidelines (WCAG) 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our ADA Coordinator, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website. In addition, should you wish to file an ADA Grievance to alert us to any problems you may be experiencing, you may also file an ADA Grievance with us.
Ongoing Website Accessibility Efforts
We are in the process of working with an ADA Accessibility firm to assess our website’s accessibility, and will be undertaking efforts to identify and address areas needing improvement. We are establishing a schedule for enhancing accessible features of the website, and welcome your comments and insights. Please contact our ADA Coordinator by email or by calling 321-567-3775
Ongoing ADA Compliance Efforts
We are in the process of completing a comprehensive review of our policies and practices for ADA compliance, and are working diligently to enhance our services to the disability community and are in the process of assessing our website’s accessibility, with the assistance of experts in web accessibility through and in the mandates of WCAG 2.0. We will continually be engaging in efforts to identify and correct issues, and developing a timeline to address responsiveness and rectify issues as they occur.
For Users with Hearing Loss or Vision Loss - Policy & Time Frame for Responses to Requests for Accommodations
All Titusville meeting videos linked from our website after January 1, 2017 will be captioned. Other videos posted online will be described, and agendas of meetings will be posted. We will caption or transcribe these videos, upon request, free of charge, and will provide the requested material within three to five business days of receiving the request. Videos will be retained for a period of 5 years, but may not remain online.
Captioning & Transcript Requests
In the event captioning or a transcript is requested, absent a determination that a more timely response is appropriate, the following time frames for responses shall apply:
- Approved minutes: two business day turnaround
- Captioning of videos: three to five business day(s) turnaround
Printed Materials in Alternative Format Requests
In the event that printed materials in alternative formats is requested; requests for printed material in alternative formats, sign language interpreters, and CART services should be made to the ADA Coordinator no later than five days before the event. You may also wish to share your concerns with us through our ADA Grievance Procedure.
We welcome you to our website and we look forward to assisting you with any concerns.
The City of Titusville is committed to ensuring that all visitors and residents with disabilities, are able to access and use our programs, services, and activities. Our website offers a wide range of information and services. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify. Please contact us by email to provide input or to request information be provided to you in an alternative format.