Frequently Asked Questions

Yes! Please visit our InvoiceCloud FAQ page for more information.

The Online Bill Pay application is supported by all browsers except Internet Explorer.

Visit our Online Utility Bill Payment Portal to set up user accounts and pay utility bills.

Yes. There will be a convenience fee and the amount is based on the payment type.

No. You can pay the account balance, which is required for reconnection, but all other fees ($25 reconnect fee, late fees, and required deposits) must be submitted to the Customer Service office no later than 3 pm Eastern Standard Time (EST) to receive same day reconnection of service. If you pay the account balance online, please keep your reference number for payment confirmation.

Payments After 3 pm

All payments applied to accounts after 3 pm EST will be processed for reconnection the following business day.

You will receive a "Delinquent Notice" 10 days prior to your scheduled date of termination. This letter will explain that all past due amounts must be paid no later than 5 pm Eastern Standard Time (EST) the business day prior to your scheduled date of termination. All payments received after that deadline (i.e. via online payments) will be processed for termination and all balances due, a $25 reconnection fee, and any deposits not currently on the account will be required to restore service.

Drop Box Note

Payments made via our drop box must be received no later than 4 pm EST the business day prior to your scheduled date of termination.